Privacy Policy

1. Who We Are

Ladder Flow is operated by Ananda Services, a sole proprietorship owned by Shivam Chandhok, registered in Gurugram, Haryana, India.

For any privacy questions, requests, or concerns, contact us at support@ladderflow.ai.

2. Information We Collect

3. How We Use Your Information

We use the information above to:

• Provide the core service: run interview sessions, generate content, publish to LinkedIn and X, sync with your calendar, and maintain your Digital Brain.
• Power AI-assisted content generation: your transcripts, Digital Brain data, and relevant settings are processed by leading AI model providers to research topics, conduct interviews, and draft content. See Section 5 for how this works.
• Send service communications: habit reminder emails (sent automatically from support@ladderflow.ai), account notifications, and support responses.
• Improve Ladder Flow: understand how the product is used so we can fix problems and build better features.
• Marketing and analytics: measure the performance of our marketing site using Google Analytics and Meta Pixel.
• Maintain security and prevent abuse: detect and respond to fraud, abuse, or violations of our Terms and Conditions.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share information only with the service providers who help us operate Ladder Flow, and only as needed for them to do their job:

We may also disclose information if required by law, to enforce our Terms and Conditions, or to protect the rights, property, or safety of Ladder Flow, our users, or others.

If Ladder Flow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction — we'll notify you before your information becomes subject to a different privacy policy.

5. AI Processing of Your Content

Ladder Flow's core function depends on AI models processing what you say and write. Here's specifically how:

• Your interview transcripts, Digital Brain memories, and relevant settings are sent to third-party AI model providers to conduct research, run the interview, and generate draft content.
• We do not scrub or remove personal or business details (like names, revenue figures, or client information) before this processing — the AI needs real, specific details to produce content that's authentically yours rather than generic. This is a deliberate product choice, not an oversight.
• You control what gets published. Before content goes live, you can review and edit every draft. Proof points and other sensitive details can be marked "private" in your settings, meaning they inform your content but are never published outright without your say-so.
• Our AI model providers do not use your content to train their models, and delete processed data on their end within 7–30 days, per their own data handling policies.

6. Data Security

We take the security of your data seriously, and have built specific protections around the most sensitive material — your voice transcripts and business information:

• Encryption: voice transcripts and other sensitive content are encrypted (AES-256) at rest.
• Tenant isolation: database-level access controls ensure your data is never visible to other users, enforced independently of application code.
• Secure sessions: login sessions expire after 1 hour; logging out immediately invalidates all active sessions.
• Encrypted backups: our backups are encrypted, and our disaster-recovery process is regularly tested.
• No sensitive data in logs: passwords, authentication tokens, and transcript content are never written to system logs.
• Publishing kill switch: we maintain the ability to instantly halt all automatic publishing across the platform if something goes wrong.
• Secure third-party connections: our connection to LinkedIn, X, and MCP-based tools (like Claude or ChatGPT) uses OAuth 2.1, the modern standard for delegated access — we never use shared API keys or store your platform passwords.

No system is perfectly secure, and we can't guarantee absolute security. If we become aware of a data breach affecting your personal information, we'll notify you as required by applicable law.

7. Data Retention and Deletion

We retain your information for as long as your account is active, or as needed to provide the service.

If you delete your account:

1. Deletion requests are verified via a one-time password (OTP) sent to your registered email, to confirm it's really you.
2. Your account enters a 7-day recovery window — if you change your mind, you can restore your account via the link in your confirmation email.
3. After 7 days, your data is permanently and irreversibly purged across all our systems — this includes transcripts, Digital Brain content, generated posts, and account information.

Before you delete your account, you can export your Digital Brain data (your accumulated opinions, frameworks, stories, and proof points) so you retain a copy of what you've built.

8. Your Privacy Rights

Depending on where you live, you may have specific rights regarding your personal information.

To exercise any of these rights, email support@ladderflow.ai. We'll respond within the timeframe required by applicable law.

9. Cookies and Tracking

Our marketing site (not the logged-in product) uses:

• Google Analytics, to understand how visitors find and use our site.
• Meta Pixel, to measure the performance of our advertising and build audiences for future campaigns.

You can control cookies through your browser settings, or opt out of Google Analytics using Google's opt-out browser add-on. Opting out won't affect your ability to use Ladder Flow itself.

10. International Data Transfers

Ladder Flow operates internationally, and your information may be processed in countries other than the one you live in, including India and other jurisdictions where our infrastructure and service providers operate. Where required, we rely on appropriate safeguards (such as standard contractual clauses) to protect your information when it's transferred internationally.

11. Children's Privacy

Ladder Flow is not directed at, or intended for use by, anyone under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact support@ladderflow.ai and we'll delete it.

12. Third-Party Links and Integrations

Ladder Flow connects with third-party platforms, including LinkedIn, X, and Google Calendar, and can be accessed via MCP-compatible tools like Claude or ChatGPT. These platforms have their own privacy policies governing how they handle your information, and we encourage you to review them. We are not responsible for the privacy practices of third-party platforms.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll notify you by email or through the product before the changes take effect. Continued use of Ladder Flow after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

Questions, requests, or concerns about this policy or your data? Email us at support@ladderflow.ai.